From 1 July 2026, Australia’s crypto Travel Rule comes into effect. As part of our compliance with this regulation, we’re updating how withdrawals to external wallets work on bitcoin.com.au.
Before you can withdraw crypto to an external wallet, that wallet address needs to be saved and verified in your Address Book. This guide walks you through everything you need to know.
Key takeaways:
- From 1 July 2026, all withdrawals to external wallets require a verified address in your Address Book.
- Only wallet addresses you own or control can be added.
- Adding your address takes a few minutes and only needs to be done once.
What is the crypto Travel Rule?
The crypto Travel Rule is a global regulation that takes effect in Australia on 1 July 2026. It is enforced by AUSTRAC and is designed to prevent money laundering and the financing of illegal activity.
Under this rule, crypto platforms must collect and pass on basic sender and recipient information when crypto moves between platforms. It works similarly to how traditional bank transfers already operate.
As part of this, all withdrawals from bitcoin.com.au to external wallets must go to verified addresses stored in your Address Book.
How to add and verify a wallet address
You need to verify your external wallet address in your Address Book before making a withdrawal. Here is how to do it.
Step 1: Open your Address Book
- Log in to your bitcoin.com.au account.
- Click your username at the top of the page on desktop or on the side menu in the mobile app, select Settings, then click the Address Book tab.
- Click Add new address.
Step 2: Enter your wallet details
- Select your Cryptocurrency from the dropdown.
- Select the Network you would like to use.
- Enter the wallet Address.
- Add an Address description to help you identify it later, for example, ‘My Ledger’ or ‘Coinbase wallet’.
- Select the Address type. If this is a crypto platform address, select the platform name from the list.
- Enter your bitcoin.com.au account Password.
- Click Add.
Step 3: Confirm with an SMS code
An SMS code will be sent to your registered mobile number. Enter the code and click Confirm.
Step 4: Confirm ownership
You are required to declare whether or not you are the owner of the wallet address. You will not be able to withdraw to wallets that are not owned by you.
Step 5: Address confirmed
Your address is now saved in your Address Book and ready to use.
- Personal wallet addresses are verified automatically and are ready to use straight away.
- Crypto platform addresses are also verified automatically once you complete the steps above.
If this is the first withdrawal to a new address, you may receive an email confirmation request. You have 60 minutes to confirm before it expires.
How withdrawals work
When you start a withdrawal, you will be asked to select a verified address from your Address Book. If the address you want to use is not already saved, you will be prompted to add and verify it before the withdrawal can go ahead.
Adding an address during a withdrawal
- Go to Accounts, find the crypto you want to withdraw, and click Withdraw.
- If your destination address is not in your Address Book, click Add and verify an address.
- Complete the address details, verify via SMS and declare ownership.
- Once verified, your withdrawal will proceed.
Receiving a deposit from an external wallet
If you receive a deposit from another crypto platform or provider, that platform may send Travel Rule information to bitcoin.com.au as part of their compliance requirements. In most cases, your deposit will be processed automatically.
In some situations, you may be asked to confirm details about the sending wallet. If prompted:
- Log in to your account. A notification on your dashboard will flag the pending deposit.
- Click Verify deposit and follow the on-screen prompts.
- Confirm that the sending wallet is one you own or control.
Keep your Address Book up to date
Adding and verifying your withdrawal addresses takes a few minutes. Do it once, and your withdrawals will always go through without a hitch.
Frequently asked questions
Do I need to verify my bitcoin.com.au deposit address?
No. You only need to verify external wallet addresses, meaning those outside of bitcoin.com.au.
Do personal wallet addresses need to be verified manually?
No. Personal wallet addresses are verified automatically when you add them to your Address Book.
Do I need to re-verify a personal wallet address?
No. Personal wallet addresses only need to be added once.
What about wallet addresses at other crypto platforms?
Addresses assigned by other crypto platforms can change over time. If your address at another platform changes, add the new address to your Address Book before withdrawing to it.
Can I send crypto to someone else’s wallet?
No. bitcoin.com.au only supports transfers to wallets you own or control. Transfers to another person’s wallet are not available for Australian accounts.
What happens if I try to withdraw to an address not in my Address Book?
You will be prompted to add and verify the address before the withdrawal can proceed. The platform will not allow a withdrawal to an unverified address.
