FAQ 2017-08-16T12:41:30+00:00

FAQ

Why did I receive a different AUD amount to what I ordered and paid for? 2017-05-15T15:54:34+00:00

We do draft our rate from a number of exchanges that we work with, so this will differ. There will always be a discrepancy of around 0.02-0.1% and at times it can be more, depending on what wallet provider you are using.

What you are seeing could also be the difference in exchange rates between AUD and the currency that your wallet provider is using (usually USD).

Do you charge GST on the Spot Price? 2017-03-25T14:41:29+00:00

No, we do not charged GST on the spot price of Bitcoin. GST is only payable on our transaction fee and is automatically included. A detailed price breakdown is also sent via email when you create an order.

What Deposit methods do you accept? 2017-08-21T12:57:36+00:00

We only accept Cash Deposits made through our deposit gateway service. To see our deposit locations please Click Here.

What are the order minimum, maximum and daily limits? 2017-10-31T14:46:51+00:00
We have an order minimum of $50 AUD. For bank transactions an order maximum of $8000.
For newsagents, it is also at $9,000, however, each order is a max of $2,500 (multiple orders required to reach the limit).
Please note that there is a daily limit of $9000 per person.
Will I receive a tax invoice? 2017-03-25T14:41:29+00:00

Yes, we send a tax invoice to your email address showing the breakdown of fees and pricing for every order you create.

What is your Buy order process? 2017-11-07T12:25:13+00:00

At this stage, we only take cash deposits as it is our aim to get you the bitcoins within the hour. With cash deposits clearing instantly this is effectively one of the only ways to achieve this.

Please follow these steps and we will fulfill your order:

Note: If you haven’t set up a Bitcoin wallet please refer to our detailed guides: https://bitcoin.com.au/page/wallets/

BANK DEPOSITS:

  1.  Complete the Buy Bitcoin order form on your site  https://bitcoin.com.au/order?buy
  2.  Once the order has been created we will send out an e-mail with the banking details for you to visit a retail bank, filling out a deposit slip with the reference number
  3.  Go to any one of your chosen banks and deposit the cash into our account
  4. Depending on the order we may give you a call just to let you know about risks involved with Bitcoin transactions and verify you
  5. Within an hour of your deposit, we will send the Bitcoin value to your wallet address

NEWSAGENT DEPOSITS:

  1. Fill in the form located Here, you will then receive a Bitcoin Order QR Code on our website and an email copy.
  2. Go to one of our deposit locations and newsagent will scan your Bitcoin Order QR Code after you make a cash deposit.
  3. Once you have made your deposit, and have scanned the QR code, we will send out your bitcoins within 30 minutes.
  4. If there are any issues with your order we will call or email you.
What is your Sell order process? 2017-05-16T16:38:28+00:00
  1. Fill in the form located Here. Provide us with your bank details and Sell amount.
  2. We will then provide you with a Bitcoin wallet address to Send the nominated amount of Bitcoins valid for 10-minutes.
  3. We will then electronically transfer you the AUD amount corresponding to your order overnight. We only accept Australian bank accounts.
  • Please email us ([email protected] ) or call us (1300 204 80) if there are any changes in the amount or time in which you made deposit.
Why do you only accept cash? 2017-03-25T14:41:29+00:00

Bitcoin transactions are irreversible. When we receive a deposit we send Bitcoins within 30 minutes. We can only accept a method of payment which cannot be reversed after we have sent out Bitcoins, in Australia, the only payment option which is irreversible in this time frame are cash deposits.

What is a wallet? 2017-03-25T14:41:29+00:00

A wallet is like a bank account for bitcoin’s. It consists of a public address and a private key. Your public Key acts like your account number you share with people to receive funds whilst your private key acts like your password used to make payments. There are many different types of wallet services. We have made 3 guides to assist you in opening your first wallet. Click here to find out more.

How do I create a wallet? 2017-08-16T12:41:32+00:00
There are different wallets for different use cases: Check out our guides Here to assist you through the process.
What is so special about bitcoin’s? 2017-08-16T12:41:32+00:00
  • Bitcoin is a solution to a thirty-year-old problem in the area of fault-tolerance within computer systems called the Byzantine generals problem.
  • Succinctly, Bitcoin creates a trusted network to share information without the need for a centralized adjudicator. This allows for cheaper and faster transactions directly from one person to another.
  • Bitcoin is a new technology that allows for a better method of global transactions. It has the power to streamline remittances, settlements, debit services and financial services into a single system which is cheaper and frictionless.
  • Bitcoin is also programmable money. Smart contracts, Distributed autonomous organizations and many other uses of this technology are being developed on top of bitcoin. Bitcoin is a new technology that opens the doors to many ideas previously thought impossible.
Where do you send my Bitcoins? 2017-03-25T14:41:29+00:00
  • We send Bitcoins to Bitcoin Wallet Address you provide with your order. The address will be around 32 characters long eg. “12XTtbb7A1B2Ni4VBRFybCSDDuBHoMkEiL”
  • Please make sure that the Bitcoin Wallet Address you provide is correct, bitcoin transactions are irreversible.
How do I know you’re not a scam? 2017-08-16T12:41:32+00:00
  • We pride ourselves on excellent customer support and happy to assist you with any concerns. We are a startup invested in by Dominet Digital a startup investment firm.
  • We have partnered with a payment gateway service to established one of the first independent Bitcoin exchange networks in Australia. We have been working in the industry for over 18-months and believe that Bitcoin.com.au will become the premier bitcoin service in Australia.
  • We understand that trust is earned not given. So we hope that you test out our service with a small order and let us demonstrate our integrity as a company.
How long does it take for bitcoin to show up in my wallet? 2017-03-25T14:41:29+00:00
  • This is dependent on your wallet provider, as a rule of thumb please allow 30-60 minutes before funds change from ‘Pending’ to ‘Received” . Sometimes the bitcoin network will experience delays due to high transaction volume.
  • You can always use a blockchain explorer to independently verify a transaction. Go to Smartbit.com.au and use their search bar to find your wallet address. From there once a transaction is sent to your wallet it will be displayed as a ‘pending transaction’.
What happens if I deposit funds after my order has expired? 2017-08-16T12:41:32+00:00
If you call to let us know that you are running late by five minutes, we will oblige your order. If your order is considerably late we will either refund your order or update your spot price to reflect the current exchange price.
What is the transaction / network fee? 2017-03-25T14:41:29+00:00
  • Every time you send you can pay a small transaction fee to prioritize your transaction, most wallet services use this feature by default.
  • The transaction fee will vary depending on the volume of transaction in the network at that time. Whilst optional, transactions without a fee may take days to process. As a rule of thumb, if you are paying an exact amount to someone please account for the fee when considering the amount of Bitcoin you need to purchase. At the time of writing, a fee between 1-10 cents AUD is sufficient for priority processing.