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FAQ

Deposits

Multi-currency buying & selling

bitcoin.com.au facilitates the buying & selling of Bitcoin, Ethereum, Ripple, Tether USD, Cardano, Aave, Basic Attention Token, Bitcoin Cash, Compound, Dai, Dogecoin, Shiba Inu, Polkadot, EOS, Ethereum Classic, The Graph, Chainlink, Litecoin, Decentraland, Matic, Maker, The Sandbox, Synthetix Network Token, Solana, Uniswap, USD Coin, Stellar Lumens, yearn.finance and 0x in AUD.

Electronic Funds Transfer deposits

Customers may deposit AUD funds via Electronic Funds Transfer. Electronic Funds Transfer Deposits are generally processed within 1-2 business days. Once your account is verified, you will be issued a unique deposit reference to include on all of your electronic funds deposits. After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

  • Electronic Funds Transfer deposits of AUD 100.00 and above are free.
  • Deposits below this amount incur a AUD 0.99 fee.
  • Electronic Funds Transfer deposits are usually processed within one business day, but please allow at least two business days before contacting our support staff. Please note that banks do not process Electronic Funds Transfer transactions on weekends or public holidays.
  • Deposits made by Electronic Funds Transfer that do not contain your unique deposit reference may attract an Incorrect / Missing Reference fee.

See the Fee Schedule for a list of all fees and charges.

PayID / Osko deposits

Customers in Australia can make instant AUD deposits via the Osko system using bitcoin.com.au’s PayID. Your PayID is unique to you, and does not require a reference or description. You can leave this blank and be assured we’ll receive your deposit and credit it to your account. Osko deposits up to $20,000.00 made during a 24 hour period will be processed and credited to your account instantly. Larger deposits will be credited to your account within 1 business day.

After the deposit is processed, an email will be sent notifying you that the funds are available in your account.

Osko deposits above $100.00 are free.

See the Fee Schedule for a list of all fees and charges.

Cryptocurrency deposits

Clients may deposit cryptocurrencies directly to their bitcoin.com.au account via the Wallet screen. You will be given a unique wallet address to send funds to. Once your cryptocurrencies have been sent, you should see the funds appear in your account after approximately 10-15 minutes, marked as ‘unconfirmed’. It takes approximately 20 minutes (see confirmations below) for the transfer to be confirmed by the network and for the funds to become available for trading.

You can find your wallet address in the WalletAccounts screen.

Cryptocurrency required confirmations

For a transaction to be considered final, we require a certain number of confirmations on the blockchain. These differ per cryptocurrency. 

Withdrawals

Fiat Withdrawals to a Bank Account

Withdrawals from your AUD account are initiated from the Wallet screen. Funds may be withdrawn to a bank account where the account name matches that of your bitcoin.com.au account. We are unable to transfer funds to a bank account that is held in another person or entity’s name.

AUD EFT withdrawals to Australian accounts are free, and are typically processed the next business day.

See our Fee Schedule for a list of all our fees and charges. Please be aware that in some cases your bank, or an intermediary bank may charge additional fees outside of our control.

For your protection, all withdrawals are approved manually by bitcoin.com.au before being processed. We realise this may cause some inconvenience, but please consider that we do this in the interests of your security.

If you have entered incorrect bank account details for any transactions, please contact us immediately via our secure Support screen.

Cryptocurrency Withdrawals

To withdraw any cryptocurrency from your bitcoin.com.au account, follow the prompts via the Wallet screen. You will be prompted to enter an address where we will send the cryptocurrency. Once you have specified the address and amount, you will see a transaction appear in the Pending state, and that amount will no longer be available for you to trade.

For your protection, certain cryptocurrency withdrawals may be flagged for manual review by our staff before being processed. We realise this may cause some inconvenience as some transactions may take several hours to be approved, but please consider that we do this in the interests of your security. Once we have approved the withdrawal, you should see the cryptocurrency arrive in your own wallet within 20 minutes (depending on the receiving wallet’s configuration). The transaction status will be updated to show the progress of the transfer.

In some cases, bitcoin.com.au may request your bank account details. We will make a small deposit to that account, requesting proof of that deposit before approving your cryptocurrency withdrawal. We do this to mitigate the risk of identity theft and comply with Australian AML regulations and apologise for any inconvenience or delay this may cause.

Buying & selling

bitcoin.com.au supports two order types:

Buy

When placing a buy order, you are buying cryptocurrency at the best possible rate bitcoin.com.au has to offer.  Any value shown on the buy page is an estimate, as the price can change many times per second. 

Sell

When placing a sell order, you are selling cryptocurrency at the best possible rate bitcoin.com.au has to offer.  Any value shown on the sell page is an estimate, as the price can change many times per second. 

System security

At bitcoin.com.au we go to great lengths to ensure the security and integrity of the system and the cryptocurrency held within.

Our core servers are securely located at two Tier 3 data centres, in Sydney, Australia. This allows us to synchronously replicate all data across both locations in real-time, to ensure zero data loss should disaster strike. To ensure system continuity, we have a fully configured production environment in a secondary data centre, ready to switch to should the need arise. Our data is signed and encrypted using geographically dispersed keys, spread across four data centres. We utilise cold storage to hold the majority of cryptocurrency completely offline.

Making a complaint

Let us know of your concerns by creating a new support ticket

  • Category – Other
  • Query Type – I have a complaint
  • Outline the details of your complaint in the support ticket text box
  • Attach any relevant documents to the support ticket.

We will attempt to resolve your complaint by:

  • Providing written acknowledgement of your complaint within 10 days
  • Work with you to ensure we fully understand your complaint and your desired outcome
  • Do what we can to resolve the problem
  • Keep you informed of our progress
  • Provide a final, written response within 45 days of the date we received your complaint.